Category: Voip migration project plan

Voip migration project plan

The key to realizing those benefits is to plan carefully before migrating to an IP-based phone system, regardless of the deployment model. For most people, the phone remains their most valuable business communications tool.

Because every member of the organization is potentially impacted by a phone system migration, it is important to take a measured approach with an emphasis on evaluation and preparation to ensure the solution ultimately meets all your operational requirements.

Assemble a Team. Involve stakeholders representing all areas of the organization — including management, end-users and IT — in the planning and evaluation process. A team lead or project manager will oversee the project and help ensure that key deadlines and benchmarks are met. Define Business Goals. Clearly identify specific objectives. These may include standardizing business units on a single platform, enhancing customer service, integrating communication channels, improving productivity, enabling mobility and more.

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Define User Needs. However, surveys indicate that as many as 75 percent of these features regularly go unused. It is important to survey end-users to discover what features they need and want. A mobile client for the soft phone is increasingly a must-have feature. Determine Network Requirements. Bandwidth demands, switching and routing capacities, network interfaces, firewall security, cabling and many other factors can affect the delivery of voice packets across a data network.

Organizations must collect an array of metrics to assess the voice readiness of wired and wireless networks, and then determine where additional equipment or upgrades are needed. Determine Support Requirements.

Organizations may have network specialists on staff, but IP telephony requires a unique set of skills. Identify Partners. Once functional requirements have been identified and documented, it is time to solicit and evaluate vendor proposals to determine which product is the best fit. Develop an Implementation Plan.

Working from a current network diagram, document the optimal configuration of all devices to be added — including detailed plans for resolving any potential compatibility issues. Check that the site is fully prepared for new gear, including power and cabling requirements. Once preparation is complete proceed with hardware installation and software configuration.

This is when your team will establish key protocols for prioritizing voice traffic on the network, establishing QoS metrics, setting routing requirements and extending security measures to voice traffic. Test, Test, Test. To avoid propagating configuration errors throughout the organization, set up a pilot program to stress test the network before going live. Once problems have been identified and corrected, begin with an initial deployment limited to IT staff and key users so they can get accustomed to the new system before moving on to an organization-wide migration.

A solutions provider with demonstrated expertise in the design, configuration and implementation of IP phone system can streamline the implementation and help ensure success. Contact SSD to discuss our capabilities.

PBX to VoIP strategies

Save my name, email, and website in this browser for the next time I comment. Previous Next. View Larger Image. Here are a few best-practice guidelines for evaluating and implementing an IP phone system: Assemble a Team. Related Posts.Our Implementation and Migration Plan template will help you to get started on the right foot in developing your project specific plan.

voip migration project plan

The purpose of the Implementation and Migration Plan is to communicate how the project design will be deployed, installed, and transitioned into operation. This includes the migration from the project team to the individual or group responsible for ongoing operation of the product. This section of the template provides a detailed description of both the implementation steps, migration steps from project team to operation team, as well as the specific requirements and responsibilities of all involved.

The purpose of this plan is to ensure all stakeholders are aware of the details, requirements, and responsibilities involved in successfully completing this project and migrating the product to the operational group.

The implementation of this database is a deliberately planned and highly technical effort. This description of the implementation will provide all stakeholders with a detailed understanding of how the implementation will occur. Upon completion of the design for the MaintMax Database, a beta version of the database will be loaded in Ace Corp. Ace Corp. Once testing is complete and functionality of the MaintMax database is verified, operator training will be conducted with maintenance staff on the new tool.

Once functionality on maintenance servers is confirmed, a notification will be distributed to the entire organization communicating the transition from the legacy maintenance database to the new MaintMax Database.

At this point in time, the maintenance staff, in conjunction with the IT Group will conduct a final data capture of all maintenance data on the legacy system and the data will be imported by the IT Group to the MaintMax Database.

Once the data import has been deemed successful by the IT Group, the legacy system will be turned off. At this point in time a manual contingency operation will be employed wherein maintenance technicians capture all maintenance actions manually for a period of two days while the MaintMax Database is prepared to go live. Upon approval from the IT Group, the MaintMax Database will go live and be used for a period of forty-eight hours by the maintenance technicians with IT Group support to ensure acceptance criteria are met.

Once the team verifies that the acceptance criteria have been met, the manually captured maintenance data will then be entered into the MaintMax Database. Completion of entering the manual data and achievement of the acceptance criteria formally ends the implementation phase of this project. Communicating points of contact for all phases of a project is vital in order to ensure stakeholders understand who can address questions or concerns related to various aspects of the project.

This is especially true for implementation and migration as this may be an extremely fluid part of the project and the responsibility may be shifting from one group to another. As such, it is important to understand the points of contact for the various aspects of this project. The chart below provides all stakeholders with the points of contact should any urgent questions or concerns arise.

All stakeholders should ensure their communications are compliant with the MaintMax Database Project Communications Plan. However, for the implementation and migration plan, a list of major tasks should be included to provide awareness of all project stakeholders. Often, major tasks represent tasks which require the greatest level of effort, or contain the greatest risk. This portion of the template provides a list of the major tasks for the project, what group or individual is responsible, and a brief description of the task.

8 best practices for migrating to VoIP service

The MaintMax Database Project Team has developed a list of major tasks required to successfully implement and migrate this project.

All of these tasks have been vetted by the project team to ensure they are within the scope of this project. The project implementation schedule is used to communicate time-frames for the completion of tasks or milestones to the project team and stakeholders.

Scheduling is an integral part of all projects and proper communication is key to ensuring understanding for all involved. The level of detail for the implementation schedule is at the discretion of the organization.Our tips look at how you can migrate to a IP telephony system smoothly. Start by understanding what you really want to achieve; improve service, cut costs, replace out of date equipment. Use these business requirements to draft a plan and refer back to them when the project starts to get technical.

Keep focussed on the business issues you want to address. Each member will represent the key users. Their needs should be fed into the overall strategy. It is important to decide, near the start of the project, whether you want an all in one go or a staged process.

Both have merits and both have issues. Do you need to keep some sites on existing assets? Or is it easier if everyone has the new phone system at one go?

This almost goes without saying but make sure that the telephony supplier understands your needs and can fully deliver on them. Selecting a stable organisation who uses best of breed technologies is a good starting point. Look for ones that provide a complete solution and not just phones on the desk.

The solution should include phone numbers, connectivity, a range of phones, resilient hardware, full project management and a range of business grade telephony applications. Preparing the end user expectations is vitally important. Make sure that they know what to expect.

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Other concerns that will almost certainly be raised are the quality of the voice calls, security and the resilience of the platform. If they are happy then the migration will have been a success.

This is almost certainly the first time you have done this but it should not be the first time your selected telephony supplier has. Use their knowledge and expertise.

voip migration project plan

Canvas them for ideas that have worked for their other customers. Make sure that you are happy with the plans, that you understand the responsibilities and be sure that it is achievable. Some systems include huge numbers of features and you can be sure that you will not need them all. You should only be paying for applications and features that you have no need for.

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Look at services that offer modular applications so you can select only what is relevant to your business case.Most small to mid-sized businesses have limited IT resources and need to rely on vendors and channel partnerships for VoIP installations and migrating from analog to digital or hybrid networks.

A new service from Messagenet offers users personalized web pages that can be clicked on to make calls or send text messages via PCs, smartphones or tablets. Hosted Unified Communications providers help businesses streamline operations by combining multiple methods of communicating with customers and business partners but it's important to understand the pros and cons before making the move to the cloud.

voip migration project plan

You can connect with our organization and it's representatives via :. We are a group of engineers and architects solely focused on business class telecommunications and systems integrations. Many of us hold certified credentials from companies such as Cisco, Microsoft and Citrix while others are passionate about telecommunications with decades of combined professional expertise.

From criticism to kudos or simply networking with other telecom professionals, we would be honored to hear from you. Contact us Privacy Statement. Large and enterprise-sized businesses face the even more daunting task of stitching together legacy communication systems and antiquated PBX systems with new VoIP systems that span several service locations, each with their own set of business requirements to be satisfied by the VoIP migration plan.

In-Valid Email. Less than 10 10 - 49 50 - 99 - or more. Select an Option 1 2 - 4 5 - 9 10 or more. Unified Communications Power 'Cake Boss' Growth 'Cake Boss' bakery recently upgraded their legacy PBX phone system to include unified communications and streamline sales growth pushed by rapid demand and company expansion. VoIP to Replace Fixed-line and Mobile Calling within 15 Years A new service from Messagenet offers users personalized web pages that can be clicked on to make calls or send text messages via PCs, smartphones or tablets.

Pros and Cons of Hosted Unified Communications Hosted Unified Communications providers help businesses streamline operations by combining multiple methods of communicating with customers and business partners but it's important to understand the pros and cons before making the move to the cloud. About Business VoIP Experts We are a group of engineers and architects solely focused on business class telecommunications and systems integrations.

Yes, our phone system is VoIP ready. Uncertain, please advise. Less than Hello Spiceworks Community. I am wondering if anyone might have a project plan I may be able to leverage for an IP Phone implementation we are looking to begin early next year? I have the initial plan in place Installation, Implementation, Integration.

Any info you can provide would be greatly appreciated and as usual thanks in advance. It really depends on what you need and what system you are implementing. Here are some suggestions:. Find out where you will have to drop ethernet cables 3. Make sure that it is compatible with your paging system 4. Allow time for the Phone company to transfer DID numbers 5. Find out if you need a dedicated T1 line and appropriate hardware 6. Wence - your request is a very tall order.

It's asking for a plan for life, the universe and everything. Before any sort of even half sensible plan is created, we'd need to know what product you are going to be using, what you are currently using, how big and diverse the user base is, and the scope of the project. Each instalation is different, requirements are different. Are we talking multiple sites and a central PBX or just one site? Are we talking hosted or in-house? Jared Bush, the consultants are saying that it is simple enough for a one weekend cut over without needing risk identification or detailed tasks.

Within these categories I'd list tasks but am unsure of those tasks required by phone implementation. What is your infrastructure like, that in turn will dictate what you get. Can you support voip with your current switches, are those switches poE. This is the type of information we are looking for.

I have a full Avaya IP office system. I am figuring it will take about 2 months from start to end? Maybe less? And how many phones are you going to have total?

You still have not said that. What are you using for your new PBX? Your vendor should be providing you with a Project plan or assisting you with creating one.

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You should not be required to come up with a project plan for something you know nothing about. The actual cut over itself, can indeed be completed in a short time frame, but there are a lot of variable involved, just as with any migration project.

Again your vendor should be able to provide you with the details you need to do something like this. That all said, if you have already "purchased" a system, you are way too late to be creating a project plan. Need to know more.

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Ask about how the phones will configure themselves. I think what Wence is saying here guys, is "does anyone have a generic set of guidelines he should consider that he can add into his own plan he has already drawn up? I don't think he is asking for technical advice on how to roll out a VoIP PABX, rather that he wants to make sure his plan has all bases covered for you Americans.

Regarding expecting your Vendor to give you a project plan, risky one thatImprove voice service? Replace outdated equipment?

Future-proof your communications infrastructure? Make staff more productive? Taken together, your goals and your budget will help determine the foundation for your VoIP strategy.

Will you convert to VoIP at all school sites simultaneously, or will you choose a phased approach to rolling out the service over time? If you take the latter approach, which sites will get VoIP service first, and why? How long of an implementation cycle are you looking at? When choosing a service provider, you should opt for a stable, experienced company that offers best-of-breed solutions.

Make sure your provider clearly understands your needs and can fully deliver on them. Ideally, your service provider will have extensive experience in the education market.

In order to see that there is no latency or jitter that affects the quality of your voice communications, make sure your service provider offers QoS tools to optimize voice performance.

VoIP Project Implementation Plan: 7 Critical Steps

Also, make sure you understand the training that will be required of your staff, and plan accordingly. Work with your service provider to develop a migration plan that helps your service continue uninterrupted during normal school hours. Once you perfect the necessary equipment configurations, you can roll out the service across other lines or buildings.

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voip migration project plan

We use cookies This site uses cookies and other tracking technologies. I Accept.Of the many evolutions and revolutions we've witnessed in IT in recent years, none has been as long and drawn out as the migration from traditional, PBX-based telephony to digital voice over IP.

First is the importance of analog voice to business and, in the early days of VoIPlegitimate concerns about the suitability of internet-based VoIP for business use. In the past, VoIP suffered from issues with reliability and lack of bandwidth -- factors that led to quality issues.

The second factor had to do with the nature of PBX deployments themselves. Although they were often complex and expensive to install, PBXs were highly reliable. Because analog telephony was so well established, the traditional PBX could do its job and remain in place a lot longer than many other elements of the IT infrastructure. Today, VoIP is considered business-class, with many of its voice-quality issues addressed. Unified communications as a service UCaaS can provide telephony and other messaging-related features without requiring Capex for on-premises gear or the ongoing maintenance required by traditional PBX and telephony platforms.

And that means hybrid VoIP is something that must be considered. So, what is hybrid VoIP? Functionally, it bridges the gap between the traditional analog world and VoIP. Depending on the vendor, the SIP gateway service could consist of additional cloud-based functionality. The packaging and name of the hybrid component will vary by vendor, because traditional PBXs are built around proprietary hardware.

With hybrid VoIP in place, your existing analog users would be able to use their existing handsets and place calls over IP -- in addition to whatever existing analog connectivity they have.

First, you need to define your ultimate goal. Do you want to supplement and enhance your existing analog environment, or are you looking forward to the day you can power down your on-premises PBX hardware and be completely UCaaS? If you asked a UCaaS vendor, its reps would likely laugh and say, "Why wait?

Do it today. Earlier this year, The Tolly Group compared several services and identified more than different call-related features offered by a traditional, analog telephony platform. Analog platforms provided more features and subfeatures compared with those offered by UCaaS competitors.

Sure, traditional telephony and UCaaS platforms will both have core features. Call transfer? But what about the different types of call transfer?

Do you need more advanced call transfer featuressuch as blind, consultative, intercom, mailbox or whisper? If not, hybrid VoIP is likely your best path to the cloud.

If you require these more exotic call transfer features, hybrid VoIP might be something you consider down the road as a more long-term expansion to your existing system. When it makes financial sense to phase out your analog gear, you can migrate fully to the cloud.

Be forewarned, though. And when those customers do decide to embrace the cloud, it will be much easier for them to migrate to cloud offerings marketed by traditional analog vendors.

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Vendors have a vested interest in whether you embrace hybrid VoIP or not. Traditional analog vendors will be all for it, while UCaaS vendors will be against it. Do the right thing and consider your company's needs before considering the needs of your telephony vendor.

Please check the box if you want to proceed. Cisco and HPE are offering special tech financing to businesses struggling to keep IT projects going in an economy rocked by the Network security visibility can be tricky, especially with the range of products available.

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